Service Repair Request Requirements
To ensure your service booking is processed accurately and without delay, please complete all fields in this form and upload clear photos of the equipment — including the nameplate, full unit, and the specific part or area requiring service. These details help our technicians identify the equipment correctly and prepare the necessary parts before collection or inspection. Providing complete information and images upfront saves valuable time, prevents unnecessary follow-ups, and ensures we deliver efficient, accurate service from the start.
Frequently Asked Questions?
Find quick answers to the most common questions about our industrial kitchen equipment repairs and maintenance services. From turnaround times to warranty coverage and on-site servicing, this section helps you understand how Chaps Services ensures efficient, reliable, and professional support for your catering and hospitality equipment.
What types of equipment does Chaps Services repair?
We service and repair all major industrial kitchen, catering, and hospitality equipment, including ovens, fryers, stoves, dishwashers, and commercial laundry machines. Our technicians are qualified to work on both gas and electric systems, ensuring every unit meets operational safety and compliance standards.
Industrial Ovens: Chace, Convotherm, Rational, Prenox, Anvil, Thermobake
Industrial Dishwashers: Dihr, Fagor, Comenda, Electrolux, Winterhalter, Colged
Industrial Tilt Pans: Raljack, Chace, Vulcan, Anvil, Aloe
Whether you require a simple element replacement or a full system overhaul, Chaps Services delivers expert diagnostics, reliable repairs, and genuine factory-backed spare parts for lasting performance.
Do you offer on-site repairs?
Yes. Our field technicians are equipped to perform most repairs and maintenance on-site, reducing downtime and transport costs. If required, we can also arrange collection to our workshop using a provided waybill.
How long does a repair usually take?
Repair times vary depending on the type of equipment and parts availability, but most jobs are completed within 10–20 business days. We’ll always confirm an estimated turnaround time once your unit has been inspected.
What information do you need to book a repair?
To book a repair correctly, we need:
Business name, contact details, and collection address
Providing full details helps us identify the unit and prepare for efficient service.
Equipment make and model
Description of the fault
Photos of the unit, nameplate, and damaged part
Can Chaps Services collect my equipment for repair?
Yes. Depending on your location, we can arrange collection and return using our trusted couriers. Alternatively, you’re welcome to deliver the unit directly to our Boksburg service centre.
Are spare parts available for my equipment?
Yes. We stock factory-backed spare parts for leading brands such as Convotherm, BCE, and Capdan, and can source others as needed to ensure quality, compatibility, and reliability.
Do repairs come with a warranty?
Yes. All repair work and replacement parts carry a limited service warranty, as specified by the manufacturer and our internal quality standards.
How can I request a repair or service?
You can request assistance through our Book Service or Repair form for detailed service requests. Our technicians will contact you to confirm details and next steps.
Authorised Service Agents
Chaps Services is proud to be an authorised service and repair agent for leading brands in the industrial kitchen and catering industry. We represent Chace, Convotherm, Capdan, and BCE, ensuring that all repairs and maintenance are carried out to factory-approved standards using genuine parts. Our long-standing partnerships with these trusted manufacturers allow us to deliver specialised expertise, reliable after-sales support, and guaranteed equipment performance across South Africa.